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Student Services

Grievance Policy

How a student may file a written grievance when a concern cannot be resolved through ordinary channels.

There may be times when a student has a complaint or grievance that cannot be satisfactorily resolved through the ordinary channels. In such instances, the student may wish to file a written grievance regarding the matter.

The grievance process

Step 1 — Conference with the person involved

The student should first request a conference with the faculty or staff member directly involved in the matter. The student should discuss the issues and seek a resolution.

Step 2 — Education matters

If the grievance regards an education matter that cannot be resolved with the instructor, the matter should be referred to the Chief Academic Officer. If there is no resolution with the Chief Academic Officer, the matter should then be referred to the Chief Operating Officer / President.

Step 3 — Admissions and administrative matters

If the grievance regards an admissions or administrative matter, the complaint should be filed directly with the Chief Operating Officer / President.

Step 4 — Grievance Committee Hearing

After the above steps have been exhausted, if the grievance is still not satisfactorily resolved, the aggrieved party may present all facts relevant to the grievance in writing to the President, requesting an impartial Grievance Committee Hearing.

  • Within 24 hours of receipt of the written request, the Committee must be formed and a hearing scheduled. All parties concerned must be notified.
  • The Committee will consist of staff or faculty members not involved in the matter in question.
  • All persons directly involved, or their representatives, must be present at the hearing. Both parties will be given the opportunity to discuss the grievance.
  • The Grievance Committee will then excuse the parties and immediately review and rule on the case.
  • The decision of the Committee will be communicated to those involved within 48 hours.
  • The Committee’s decision is final.

External complaints

Any subsequent complaints by the aggrieved party may be filed with the following agencies.

Illinois Board of Higher Education

1 N. Old State Capitol Plaza, Suite 333 Springfield, IL 62701

File a complaint: complaints.ibhe.org

Accrediting Commission of Acupuncture and Oriental Medicine (ACAOM)

Complaints against this school may also be registered with ACAOM: